Support

Get Help 

For all general questions and bug reports, it is best to visit the ProtoMasons community hub on Steam. Click here for the General forum to ask questions, or click here to make a bug report. If you do not have a Steam account, or you believe your issue needs to be discussed directly and privately, you can use the following email address to talk to ProtoMasons support:




Please only use the email for technical support or enquiries about the ProtoMasons game. For issues concerning Steam (including payments and refunds) please click here to be taken to Steam support.

ProtoMasons Minimum System Requirements 

OS: Windows 7, 8.1, or 10
Processor: 2.0 GHz
Memory: 4 GB RAM
Graphics: 512MB dedicated (minimum resolution of 1368x768)
DirectX: Version 9.0c
Network: Broadband Internet connection
Storage: 300 MB available space

Additional Notes: ProtoMasons requires an active Internet connection to the Steam servers to play. Additional disk space required for downloading and using Workshop content.

Game Keys, Videos, and Reviews 

You are free to record and display ProtoMasons game footage in your videos, including commercial projects such as YouTube videos which are "monetised" for advertising revenue.

Free game keys (for testing and reviews) are offered on a case by case basis, and are generally not given to individuals, except where there is adequate proof that the individual belongs to a reputable organisation.

We do not participate in paid services offering advertising, promotion, or reviews. Please do not use the support email to offer a service.

If you operate a Steam group and wish to include ProtoMasons in a giveaway, you will be asked to send a Steam friend invite to one of our Steam accounts to verify your identity. Please contact support for help regarding this. While all offers for giveaways are appreciated, because ProtoMasons is a niche EA product, we generally will not participate in giveaways except in the case of large Steam groups that are relevant to simulation games, casual building games, and audiences receptive to the sandbox genre.